Managing Quality of Care

TELEHEALTH MOVEMENT RAISES CONCERNS FOR THE QUALITY OF CARE 

 
Time Spent with Patients:

With the development of Telehealth, there have been many proven benefits to this model of care over strictly face-to-face visits; such as efficiency and cost-effectiveness. However, a common concern that is brought up by both patients and providers is assuring that even though time spent with patients has decreased, the quality of care does not suffer (Young, Borgetti, and Clapham 2018). 

 

“Telehealth Services Code of Practice”

 Developed to provide parameters for ensuring a high quality to remote care-delivery (Botrungo, 2019). This code addressed maintaining ethical principles while providing Telehealth services, in hopes to establish guidelines and limits for healthcare professionals to keep the quality of these services as much as possible and limit risks

 
 
Monitoring patient WELL-BEING

 

tmA significant factor in upholding ethical practice includes caring for the well-being of the client. Healthcare professionals should be continuing to utilize all available resources, such as specialist referrals and interprofessional collaboration to ensure that the highest quality of care is offered and provided to patients (Cohn & Cason, 2019). 

 

Continuing to keep implicit trust in healthcare providers that patient wellbeing will continue to be #1 priority

 

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Being Proficient and Confident in the use of Telehealth Technologies
 
It is crucial that healthcare professionals actually understanding how to use remote care technology in order to provide competent care.  There must still be implicit trust in healthcare providers that patient wellbeing will continue to be a number one priority, the challenge is simply how to replicate these principles in the context of Telehealth (Chaet et al, 2017).
PATIENT RESPONSIBILITY
For telehealth to be successful, patients must take responsibility for their own care and contribute as much as possible. It is important to allow the patient to make an informed decision between receiving Telecare versus a face-to-face visit, as some might not understand the risks or benefits associated with each (Botrungo, 2019)
 
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ComPONENTS TO ACHIEVE A Successful Telehealth Visit
Prior to appointment:      

Receive an informed consent by the patient,  check equipment, find a quiet location, and move any equiptment into the room that may possibly be needed to accommodate the patient

During the appointment:

The care giver should maintainscompetency with a positive and confident attitude to ensure the patient is comfortable, provide aqeduate education to ensure the patient is well informed and educated on their diagnoses/ treatment strategy,  and any questions or concerns should be addressed

Post Visit:

Follow up appointments and continuing to monitor treatments and well-being of patient