Telehealth is defined as the "Electronic information and telecommunication technologies to support long-distance clinical health care, patient and professional health-related education, public health, and health administration" (HRSA, 2021).
The use of telehealth has increased by 8729% during the COVID-19 pandemic (Ramaswamey et al., 2020) and it is important to understand how patients are reacting to this change and if they are satisfied with the use of telehealth services.
Healthcare providers have seen a beneficial change in care to their patients and clients through telehealth. Patient centered care is always at the forefront of delivery options and in today’s society, telehealth has been able to support this belief. The Institute of Medicine (2001) has identified patient-centeredness as an essential component for delivering quality care, and this includes respect for patient needs, preferences, and values. Adherence to these principles can help to achieve patient satisfaction with telehealth services. Telehealth use has increased exponentially with the coronavirus pandemic. Understanding patient satisfaction with telehealth services is integral in moving forward with successful outcomes.
Institute for Healthcare Improvement (IHI) Triple Aim:
The IHI (2021) developed the Triple Aim in 2007 as a framework for healthcare organizations to improve quality of the care that is provided. It takes on a three pronged approach that includes:
Modes of Telehealth (Center for Connected Health Policy, n.d.):
The Patient Satisfaction with Telehealth in Nursing and Occupational Therapy site is maintained by Allison Davidson using the myPages at UNH.
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