Patient Satisfaction with Telehealth
A dive into how satisfied patients are with their telehealth services and what improvements can be made to raise satisfaction.
Patient Satisfaction with Telehealth
By Jenna Walke and Isaac Seide
Since the start of the pandemic, Telehealth services have become a more popular way for patients to talk with their providers. The figure below demonstrates the rapid increase in the use of telehealth services from the initial COVID-19 case in the United States. At the start of the pandemic when in-person offices were closing down, providers had to make a quick switch in their delivery of care in order for patients to still receive the medical help they needed. Due to the variety of patient demographics, this could be a good thing or a bad thing. The goal of our website is to share the different levels of patient satisfaction with telehealth services received both before and after the pandemic, and to share various ways that telehealth services could be improved to raise patient satisfaction.
Figure A: This graph is representative of the increase of telehealth encounters, starting from January 2020 up until the end of March 2020. In this time period, the use of telehealth services doubled its initial percentage from the start of January 2020. This graph demonstrates the rapid incline of telehealth use due to the pandemic. (Source: Center for Disease Control and Prevention, "Trends in the Use of Telehealth During the Emergence of the COVID-19 Pandemic", January-March 2020).